Little Zen One: Returns, Exchanges, and Cancellations
We're here to help you confidently navigate your parenting journey.
Try Before You Buy:
- Experience our baby carriers risk-free for 7 days.
- Sign up here to test fit and comfort, with support from our Certified Babywearing Consultants
- We encourage using this program as we do not offer refunds on tried on carriers.
Order Modifications:
Changes are generally not possible after placement.
- Modifications Requests: You may request a change to size, color, shipping address within 6 hours of ordering.
- Requests are not guaranteed and are subject to review.
- Reply to your confirmation email with "ORDER MODIFICATION REQUEST" and detail your changes.
- Shipping Address Changes: Must be requested within 6 hours. Reply to your confirmation email with "UPDATE SHIPPING ADDRESS" and the corrected address. This request is not guaranteed.
Cancellations:
- Cancellations are generally not possible
- Requests must be made within 6 hours of order placement by replying to your confirmation email with "CANCEL" in the subject line.
- If eligible, Cancellations incur a $10 USD per item fee.
- Pre-orders, special orders, bundles, discounted items, and gift cards are final sale.
Returns & Exchanges (within 30 days of delivery):
General Eligibility:
- New, unused, and unwashed items only.
- Original packaging with all tags and inserts intact.
- Items must not have been tried on.
- Pre-orders, special orders, and sale items are final sale.
Returns:
- A 15% restocking fee applies.
- Email hello @ littlezenone.com with "RETURN REQUEST" and your order number.
Exchanges:
- Restocking fee waived if you exchange for another product or store credit.
- Email hello @ littlezenone.com with "EXCHANGE REQUEST" and your order number.
Shipping Costs (Returns & Exchanges):
- Customers are responsible for shipping costs
- "Free shipping" orders: Original shipping cost will be deducted ($22 USD for carriers, $35 USD for outerwear).
- Paid shipping orders: Original shipping is non-refundable, plus a return shipping fee ($10.99 USD for carriers, $17.50 USD for outerwear).
- Customers may provide their own shipping label; contact us for instructions.
Refunds:
- Allow up to two weeks for inspection; refunds processed within 2-3 business days.
- Refunds issued to the original payment method, minus applicable fees and shipping.
- We cannot accept returns with signs of wear (pet hair, perfumes, stains, damaged packaging).
- Gift returns will be issued as gift credit.
- Cosmetic variations are normal, and reflect the handmade nature of our products and are not covered under warranty.
Questions?
Please contact us.
Mar 5, 2025